Securing what matters most with specialized home, auto, commercial, and farm insurance.
Securing what matters most with specialized home, auto, commercial, and farm insurance.
I understand the importance of protecting your assets. Our comprehensive insurance policies cover everything from your home and car to your business and farm.
I am committed to providing my clients with the best coverage options to protect what matters most. I am dedicated to helping you find the right insurance solutions for your unique needs. Browse the website to learn more about our services and contact me today to get started! Let me help you safeguard your future today!

North Waterloo Farmers Mutual was established on June 9, 1874, when a small group of farmers from three northern townships of Waterloo, Ontario formed an independent farm mutual. The directors—being farmers themselves—personally applied their knowledge and experience whenever possible. By 2014, North Waterloo Farmers Mutual Insurance Com
North Waterloo Farmers Mutual was established on June 9, 1874, when a small group of farmers from three northern townships of Waterloo, Ontario formed an independent farm mutual. The directors—being farmers themselves—personally applied their knowledge and experience whenever possible. By 2014, North Waterloo Farmers Mutual Insurance Company was one of the largest insurers of farm property in Ontario, offering a wide variety of insurance products.
On January 1, 2016, Heartland Farm Mutual Inc. became a legal entity, formed from the merger of North Waterloo Farmers Mutual and Oxford Mutual.
In 2021 Heartland Farm Mutual amalgamated with The Kings Mutual Insurance Company of Berwick, Nova Scotia.

With more than 10 years of experience as an Insurance Advisor, I specialize in helping individuals and families protect what matters most. Over the course of my career, I’ve developed a strong ability to uncover client needs through genuine conversation, active listening, and a solutions‑oriented approach—a skillset continually demonstrat
With more than 10 years of experience as an Insurance Advisor, I specialize in helping individuals and families protect what matters most. Over the course of my career, I’ve developed a strong ability to uncover client needs through genuine conversation, active listening, and a solutions‑oriented approach—a skillset continually demonstrated in my work building relationships, supporting clients, and tailoring coverage to fit their unique situations.
My passion for assisting clients goes beyond providing insurance products. I thrive on creating meaningful, trust‑based connections and guiding people through important financial decisions with clarity, confidence, and care. Whether educating clients, identifying growth opportunities, or crafting customized strategies, I am committed to delivering exceptional service and long‑term value.
Driven, knowledgeable, and client‑centred, I bring a proven ability to build lasting relationships and support clients through every stage of life with professionalism and integrity.

Heartland representatives and staff work and live in the communities we serve. We are caring people who know your name, not just your policy number.
We provide the kind of prompt, professional and friendly attention you’d expect from someone you know!
We are a Canadian company, owned by our policyholders. As opposed to paying profits
Heartland representatives and staff work and live in the communities we serve. We are caring people who know your name, not just your policy number.
We provide the kind of prompt, professional and friendly attention you’d expect from someone you know!
We are a Canadian company, owned by our policyholders. As opposed to paying profits to outside shareholders, profits are retained for the benefit of policyholders.

Protect your most valuable asset. Get comprehensive home insurance coverage designed to safeguard your home against unexpected damage or loss, providing peace of mind for you and your family.

Drive with peace of mind. We provide a range of auto insurance policies to cover you and your vehicle against accidents, theft and other unforeseen risks, protecting you on every journey.

Specialized risk management and liability protection tailored to the unique needs of your growing business enterprise.

Protecting your livelihood and agricultural legacy with coverage for crops, livestock, and specialized farm equipment.
Please contact me at cdury@heartlandfarmmutual.com if you cannot find an answer to your question.
We offer a range of insurance options including auto, home, farm, and business insurance.
Login to your Client Portal to submit a claim online.
Contact me directly at the Insurance Advisor Centre: 519-851-8104.
For windshield claims call: 1-877-263-7592.
For 24-Hour Emergency Response call: 1-877-263-7592
Mon | 08:30 a.m. – 04:30 p.m. | |
Tue | 08:30 a.m. – 04:30 p.m. | |
Wed | 08:30 a.m. – 04:30 p.m. | |
Thu | 08:30 a.m. – 04:30 p.m. | |
Fri | 08:30 a.m. – 04:30 p.m. | |
Sat | By Appointment | |
Sun | Closed |
Closed on major holidays.
Charlene Dury, Insurance Advisor - Heartland
682794 Rd 68, Thamesford, ON, Canada
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