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682794 Road 68, Thamesford, ON, Canada

519-591-1388

519-591-1388

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    • Home
    • Residential
      • Homeowners
      • Condominium
      • Tenants
      • Hobby Farms
      • Seasonal
    • Automobile
      • Personal Auto
      • Commercial Auto
    • Business
      • Contractors
      • Retail
      • Professional Services
      • Realty
    • Agriculture
      • Grain Elevator
      • Cash Crop
      • Dairy
      • Poultry
      • Hog
      • Beef
      • Equine
      • Biz Farm
    • More
      • Residential Basics
      • Auto Basics
      • Business Basics
      • Farm & Agriculture Basics
      • 2026 Auto Reform
    • Client Portal
  • Home
  • Residential
    • Homeowners
    • Condominium
    • Tenants
    • Hobby Farms
    • Seasonal
  • Automobile
    • Personal Auto
    • Commercial Auto
  • Business
    • Contractors
    • Retail
    • Professional Services
    • Realty
  • Agriculture
    • Grain Elevator
    • Cash Crop
    • Dairy
    • Poultry
    • Hog
    • Beef
    • Equine
    • Biz Farm
  • More
    • Residential Basics
    • Auto Basics
    • Business Basics
    • Farm & Agriculture Basics
    • 2026 Auto Reform
  • Client Portal

Securing what matters most with specialized home, auto, commercial, and farm insurance.

Get a Free Quote

Welcome to Charlene Dury Insurance , Exclusive Agent of Heartland Mutual

I understand the importance of protecting your assets. Our comprehensive insurance policies cover everything from your home and car to your business and farm. 


I am committed to providing my clients with the best coverage options to protect what matters most. I am dedicated to helping you find the right insurance solutions for your unique needs. Browse the website to learn more about our services and contact me today to get started! Let me help you safeguard your future today!  

Contact Me Today

About Us

Heartland Farm Mutual

Heartland Farm Mutual

Heartland Farm Mutual

 North Waterloo Farmers Mutual was established on June 9, 1874, when a small group of farmers from three northern townships of Waterloo, Ontario formed an independent farm mutual. The directors—being farmers themselves—personally applied their knowledge and experience whenever possible. By 2014, North Waterloo Farmers Mutual Insurance Com

 North Waterloo Farmers Mutual was established on June 9, 1874, when a small group of farmers from three northern townships of Waterloo, Ontario formed an independent farm mutual. The directors—being farmers themselves—personally applied their knowledge and experience whenever possible. By 2014, North Waterloo Farmers Mutual Insurance Company was one of the largest insurers of farm property in Ontario, offering a wide variety of insurance products. 


On January 1, 2016, Heartland Farm Mutual Inc. became a legal entity, formed from the merger of North Waterloo Farmers Mutual and Oxford Mutual. 


 In 2021 Heartland Farm Mutual amalgamated with The Kings Mutual Insurance Company of Berwick, Nova Scotia. 


Your Advisor

Heartland Farm Mutual

Heartland Farm Mutual

With more than 10 years of experience as an Insurance Advisor, I specialize in helping individuals and families protect what matters most. Over the course of my career, I’ve developed a strong ability to uncover client needs through genuine conversation, active listening, and a solutions‑oriented approach—a skillset continually demonstrat

With more than 10 years of experience as an Insurance Advisor, I specialize in helping individuals and families protect what matters most. Over the course of my career, I’ve developed a strong ability to uncover client needs through genuine conversation, active listening, and a solutions‑oriented approach—a skillset continually demonstrated in my work building relationships, supporting clients, and tailoring coverage to fit their unique situations.


My passion for assisting clients goes beyond providing insurance products. I thrive on creating meaningful, trust‑based connections and guiding people through important financial decisions with clarity, confidence, and care. Whether educating clients, identifying growth opportunities, or crafting customized strategies, I am committed to delivering exceptional service and long‑term value.


Driven, knowledgeable, and client‑centred, I bring a proven ability to build lasting relationships and support clients through every stage of life with professionalism and integrity.

What Sets Us Apart

Heartland Farm Mutual

What Sets Us Apart

 Heartland representatives and staff work and live in the communities we serve. We are caring people who know your name, not just your policy number.   


We provide the kind of prompt, professional and friendly attention you’d expect from someone you know! 


 We are a Canadian company, owned by our policyholders. As opposed to paying profits 

 Heartland representatives and staff work and live in the communities we serve. We are caring people who know your name, not just your policy number.   


We provide the kind of prompt, professional and friendly attention you’d expect from someone you know! 


 We are a Canadian company, owned by our policyholders. As opposed to paying profits to outside shareholders, profits are retained for the benefit of policyholders.  

Our Specialized Insurance Coverages

Residential Insurance

Residential Insurance

Residential Insurance

A couple standing in front of their home.

Protect your most valuable asset. Get comprehensive home insurance coverage designed to safeguard your home against unexpected damage or loss, providing peace of mind for you and your family.

Learn More

Auto Insurance

Residential Insurance

Residential Insurance

A group of vehicles driving on the road.

Drive with peace of mind. We provide a range of auto insurance policies to cover you and your vehicle against accidents, theft and other unforeseen risks, protecting you on every journey.

Learn more

Business Insurance

Farm & Agriculture Insurance

Farm & Agriculture Insurance

A young woman standing inside of her business, placing the open sign on.

Specialized risk management and liability protection tailored to the unique needs of your growing business enterprise. 

Learn More

Farm & Agriculture Insurance

Farm & Agriculture Insurance

Farm & Agriculture Insurance

A barn, field and tractor.

Protecting your livelihood and agricultural legacy with coverage for crops, livestock, and specialized farm equipment. 

Learn More

Frequently Asked Questions

Please contact me at cdury@heartlandfarmmutual.com if you cannot find an answer to your question.

We offer a range of insurance options including auto, home, farm, and business insurance.


Login to your Client Portal to submit a claim online.


Contact me directly at the Insurance Advisor Centre: 519-851-8104. 


For windshield claims call: 1-877-263-7592.


For 24-Hour Emergency Response call:  1-877-263-7592 


Contact Us

Schedule a Free Insurance Review: Fill out the form below with any questions you have about finding the coverage that's right for you!

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Better yet, come see me in person!

Charlene Dury, Insurance Advisor - Heartland

682794 Rd 68, Thamesford, ON, Canada

519-591-1388

Hours

Mon

08:30 a.m. – 04:30 p.m.

Tue

08:30 a.m. – 04:30 p.m.

Wed

08:30 a.m. – 04:30 p.m.

Thu

08:30 a.m. – 04:30 p.m.

Fri

08:30 a.m. – 04:30 p.m.

Sat

By Appointment

Sun

Closed

Closed on major holidays.

Social

  • Client Portal
  • Heartland Mutual Site

Charlene Dury, Insurance Advisor - Heartland

682794 Rd 68, Thamesford, ON, Canada

519-591-1388

Copyright © 2026 Charlene Dury Insurance Advisor - All Rights Reserved.

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